Multichannel e-commerce software development

Gunjan thakurDecember 28, 2022

With several e-commerce platforms consumers favour, businesses often host their products on different platforms for maximum reach. To list their products, they have to fill in information that each platform requires. While doing this, the information can have some inconsistencies or be outdated. Also, entering the same data repeatedly takes time and increases the margin for error. 

For this reason, the need for multichannel e-commerce software development prevails so that businesses can list their products on multiple e-commerce software without having to enter information repeatedly on each platform and keep information across each platform consistent.

If you desire to develop multichannel e-commerce software, here are the four most important features that the software must have for it to serve its purpose identified by the analysts and developers of TST Technology, a mobile app design company in India.

1. Table of Contents

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   Access to Multiple E-commerce Sites

The software must have access to the data of platforms such as Amazon, Flipkart, eBay, etc. Only then can the software can properly integrate with the e-commerce platform to perform the necessary operations of listing the product information properly.

1. Interactive APIs

The software should have an API to interact and properly integrate with e-commerce platforms so that they may communicate with each other to function properly.

For instance, APIs of e-commerce platforms should respond to the queries sent by the software API and also reflect the product information provided for the customers to see. 

Overall, the function calls should be made and answered correctly and data should flow between both channels seamlessly.

Furthermore, integration must be such that all e-commerce platforms display the same information that the sellers provided via the software to avoid issues of outdated price and stock information.

2. Interactive UI

While integrating the software with multiple e-commerce platforms is a complex task, that must not reflect on the software user’s end. The interface must be simple to understand and easy to use for users to perform functions easily.

The software aims to make it easy for users to upload and update their information on multiple e-commerce platforms easily and in one go which should always be kept in mind while developing and designing the software.

3. Regular Updates and Support 

As e-commerce platforms function independently of each other and the software, it is crucial to regularly update the software in accordance with the platforms. Also, prompt support must be provided to help users and solve their queries.

Let us now look briefly at some of the functions that multichannel e-commerce software should perform in synchronisation with all e-commerce platforms. 

4. List Products

Sellers should be able to list their products across multiple e-commerce platforms such as Amazon, Flipkart and eBay in one go.

5. Update Price and Stock

Sellers should be able to update the price of their products wherever they wish and it should reflect on all platforms.

For the number of products left in stock, in addition to the seller being able to update the number manually, it should also be updated automatically. 

That is to say, the number of items purchased should be deducted from the number of items in stock at the time and the updated stock number should be displayed, not only on that platform but on all platforms the seller is using via the software. 

5. Order and Shipping Management

The orders from all e-commerce platforms can be displayed in the software for the seller for their own use and analysis. For instance, to ship the items ordered, the sellers can check what orders are from nearby places and schedule delivery accordingly.

6. Report Generation

Data analysis is a very important part of any business as it enables businesses to understand their customers, and the trends and make decisions that help them further their business.

For easy analysis of their sales, reports can be generated for sellers showing the most popular month for their sales, the average revenue, etc.

These features and functions fulfil some of the most basic requirements for businesses looking for multichannel e-commerce software. To know more about the technical details of their requirements, contact our developers at TST Technology, a software development company in Ahmedabad, at CONTACT INFO.