How to Improve Your Patient Experience With Queue Software

Gunjan thakurSeptember 29, 2022

Waiting is an unavoidable part of any premise. From booking an appointment to being in long waiting lines in hospitals to get served, patient experience is influenced. Luckily, the introduction of a cloud-based queue management system solution overcomes the queuing stress. Thus, ensuring optimal patient satisfaction. 

It automates the entire queue management reducing the wait times and lines to move fastly. With the help of such software, doctors can estimate the total number of patients to be addressed in a day. Similarly, the patient can get an estimate of their wait times. Therefore, lowering the churn rate and negative perception of the healthcare facility. 

In this write-up, we will cover the ways to improve patient flow in hospitals and boost their experience with a queue management system. 

Ways to Boost Patient Experience With Queue Management System

Lower Patient’s Perceived Wait Times

It is always better not to make the patient impatient. They can predict the wrong wait times when they do not know how long they have to wait. Thus, resulting in an increasing churn rate. On the other hand, when they are provided a rough wait time estimate, it becomes acceptable. 

Here, queue management helps in managing wait time estimates by keeping the patients notified. The digital signage feature assists in easily communicating the queue status to the patients. It helps them predict the right wait times and lower their stress. Thus, improving the patient experience. 

Allows Remote Appointment Scheduling To Eliminate Crowd

The queue management software comes with an online booking feature. It is an ideal way to enable the patients to sign up for the virtual queues without visiting the healthcare facility physically. They can check in using their smartphone and via multiple channels like email, website, call, etc. Furthermore, the patients can wait at their leisure and wherever they want until their turn comes. They will get real-time updates about the queue status and at what time they can expect their turn. This provides greater flexibility, ensures two-way communication, and boosts patient experience throughout the journey. Isn’t it great!!

Moreover, such software solutions assist in collecting and evaluating queue data. It provides information like daily visitor count and their rough wait time estimate. Making use of such information, especially during peak times, will help execute better and more efficient queue management. 

Utilize Valuable And Real-Time Data

Service efficiency is essential to drive increased patients and keep them satisfied. The installation of queue management software is the way to keep a track record of real-time data. For example, footfall analytics and staying aware of traffic trends can help manage and improve patient flow in hospitals. Also, it will help address the concerns of unknown wait times. 

Besides, a call-forward approach can be utilized. The traditional lines were meant for patients to continue in the queue until they reach the checkout counter. However, with this modern approach and solution, a staff member will only make an announcement and help patients switch to a free and available counter. All of this reduces the service lag time and improves the service efficacy. 

Build a Pleasant Patient Waiting Environment

The patient experience will continue to become exhausting with the increasing wait times from a few minutes to hours. The best thing you can do is make the waiting more comfortable, entertaining, and pleasant. Eliminate the physical queues to ensure they can wait at their leisure until the turn comes. The best option is virtual queuing. It will save the patients from all hassles of standing in long queues and staff from manually registering the visiting patients.

Besides, you can incorporate digital displays. These can be used to display the queue status, instructions about health safety, etc. Also, adding lounge seating, increasing the seating space, and more can make a big difference to patients’ perceptions. 

Collect Patient Feedback to Deliver Personalized Care

It is vital to know patient expectations and how they feel about healthcare services. Such data helps organizations assess potential issues and improve them. Ultimately, delivering the best service quality possible. 

Here, implementing a long queue management system comes with the patient feedback gathering feature. You can set up kiosks, digital signage, interactive tablets, and LEDs. These will allow patients to submit their feedback once they are served. Another great way is to send the feedback gathering SMS on their registered emails or contact number. They can simply open the link post-visit and share their opinions. 

The software comes with multiple customizable features. Thus, enabling efficient queue management and improving operational efficiency. Besides, handling crowds becomes much easier, resulting in a pleasant working environment.

Additionally, the patient queue management benefits in the below-given aspects:

• It creates shorter wait times and leads to higher patient satisfaction. 
• Positive word of mouth is spread by satisfied patients. 
• The healthcare organization achieves positive reviews.
• Reputation and trust are built for the long term. 

Final Words

Handling patient queues is essential for every healthcare facility, be it a clinic, nursing home, or a hospital. It helps to raise patient satisfaction and improve the experience with the establishment. However, besides the bottom line, ensuring safety, queue control, and crowd elimination are essential. This is all possible with the implementation of the right queue management software in place. It assures both the healthcare service providers and their patients gets benefited significantly. 

So, what are you waiting for?

Get a queue management solution implemented in your healthcare facility today!!

Bio: Allen Daniel has been associated with Qwaiting, the leading Queue Management System as a Content Head for the last 3 years. She provides smart queuing solutions to different business sectors..